Refund & Cancellation Policy

This Policy applies to payments made for services provided by Venture Visionary Visa Consultancy, including, where applicable:

• Visa consultancy
• Visa application assistance
• Document review and preparation
• Application form assistance
• Appointment assistance
• Travel-related consultancy
• Administrative and processing support
• Other services offered by our company

The specific refund terms for a particular service may also be communicated to you separately before payment. Where separate written terms apply to a specific service, those terms may apply in addition to this Policy.

Venture Visionary Visa Consultancy is a private consultancy and service provider. We are not an embassy, consulate, immigration authority, government agency, or visa-issuing authority.

We do not guarantee the approval of any:

• Visa
• Residence permit
• Work permit
• Immigration application
• Travel authorization
• Other government or immigration application

A visa refusal, rejection, delay, cancellation, or unfavorable decision by an embassy, consulate, immigration authority, visa center, or government body does not automatically entitle the client to a refund.

Our refund decision will depend on the service purchased, the work completed, applicable service terms, and any non-recoverable third-party costs.

Before requesting a refund, it is important to understand that a payment may include different types of charges.

A. Our Service or Consultancy Fee

This is the amount charged by Venture Visionary Visa Consultancy for services such as:

• Consultation
• Document review
• File preparation
• Application assistance
• Administrative support
• Processing assistance
• Other agreed professional services

Whether this fee is refundable depends on the stage of work completed and the terms agreed for the specific service.

B. Third-Party or Government Fees

These may include fees charged by:

• Embassies
• Consulates
• Immigration authorities
• Government agencies
• Visa application centers
• Biometric service providers
• Courier companies
• Translation or notarization providers
• Medical service providers
• Insurance companies
• Airlines, hotels, or other travel providers

Third-party fees are generally subject to the refund policies and rules of the relevant provider.

If such fees have already been paid, submitted, or become non-refundable under the third party's rules, Venture Visionary Visa Consultancy may be unable to recover or refund those amounts.

If you request cancellation before we have started providing the agreed service, you may contact us to request cancellation and a refund review.

If payment has been received but no meaningful work has started, and no non-refundable third-party cost has been incurred, we may consider a refund in accordance with the applicable payment terms.

Any payment gateway charges, bank charges, or other non-recoverable transaction costs may be deducted where legally permitted and applicable.

A cancellation request does not automatically guarantee a full refund.

Once work has started, some or all of our service fees may become non-refundable because professional time, administrative resources, consultation, document review, file preparation, or other services may already have been provided.

Examples of work that may be considered as services already provided include:

• Consultation or assessment
• Reviewing eligibility or documents
• Communicating document requirements
• Preparing forms or applications
• Organizing or preparing a client file
• Booking or attempting to secure an appointment
• Communicating with relevant service providers where authorized
• Administrative or processing work
• Providing customized guidance for the requested service

The refundable amount, if any, will be assessed based on the actual circumstances and work completed.

Once an application, document, or payment has been submitted to an embassy, consulate, visa center, immigration authority, government body, or other third party, our ability to cancel the process or recover payments may be limited.

After submission:

• Third-party fees may be non-refundable
• Government fees may be non-refundable
• Our completed service charges may be non-refundable
• Cancellation may not be possible
• The relevant authority may continue processing the application according to its own rules

We cannot guarantee that an application can be withdrawn or cancelled after submission.

A visa refusal or rejection does not automatically mean that you are entitled to a refund.

A refusal may result from factors determined solely by the relevant authority, including the applicant's individual circumstances, eligibility, documents, travel history, financial circumstances, immigration history, or other factors outside our control.

If we have provided the agreed consultancy, document preparation, administrative, or application support services, our service fees may remain non-refundable even if the final application is refused.

However, where a separate written refund guarantee, approval-based service term, or other specific refund commitment was expressly agreed for a particular service, that written agreement will apply according to its stated conditions.

For certain services, Venture Visionary Visa Consultancy may offer a specific service arrangement with separate written terms, such as a done-based, approval-based, or other performance-related fee arrangement.

Such services may have different payment and refund conditions.

Where a separate written agreement or confirmed service terms clearly state that payment is dependent on a particular result, the specific terms of that agreement will apply.

Clients must carefully review any special conditions, exclusions, eligibility requirements, and payment terms communicated for that particular service.

If you decide not to continue after work has started, you may request cancellation.

However, you may not be entitled to a refund for:

• Services already completed
• Professional consultation already provided
• Documents already reviewed or prepared
• Administrative work already completed
• Appointment-related work already performed
• Third-party costs already incurred
• Non-refundable fees already paid

Failure to provide requested documents, failure to respond, or a decision by the client to discontinue an application may also result in all or part of the service fee becoming non-refundable depending on the work already completed.

No refund may be available where a service cannot proceed, is delayed, or is negatively affected because the client has provided:

• Incorrect information
• Incomplete information
• False information
• Forged documents
• Fraudulent documents
• Misleading information
• Documents obtained unlawfully

The client is responsible for the authenticity and accuracy of all information and documents provided.

A change of mind does not automatically entitle a client to a refund.

If you wish to cancel a service because you have changed your mind, please contact us as soon as possible.

We will review the request based on:

• The nature of the service
• The terms agreed for the service
• The stage of the work
• Services already provided
• Costs already incurred
• Third-party payments already made

We are not responsible for delays caused by events or organizations outside our reasonable control, including:

• Embassy or immigration processing delays
• Appointment unavailability
• Government policy changes
• Public holidays
• Additional security or background checks
• Requests for additional documents
• Technical problems at third-party systems
• Courier or delivery delays
• Airline or travel disruptions

Such delays do not automatically create a right to a refund.

If you believe that you have been charged incorrectly or have made a duplicate payment, please contact us as soon as possible and provide relevant payment evidence.

Verified duplicate payments or payment errors will be reviewed and handled appropriately.

Please do not initiate an unnecessary payment dispute or chargeback before contacting us, as we may be able to investigate and resolve genuine payment issues directly.

Where a refund is approved, it will generally be made using the original payment method where possible.

The refund process may require:

• Proof of payment
• Identity verification
• Confirmation of the original transaction
• Additional information reasonably required to investigate the request

Refund processing time may vary depending on the payment method, bank, payment provider, and other relevant circumstances.

Any applicable non-recoverable bank, payment gateway, currency conversion, or transaction charges may be deducted where legally permitted.

To request cancellation or a refund, please contact us as soon as possible.

Your request should include:

• Your full name
• Registered contact number or email
• Service requested
• Date of payment
• Payment amount
• Payment reference or receipt, if available
• Reason for the cancellation or refund request

Please contact:

• Email: info@vvqatar.com
• Phone: +974 3310 1998
• Website: https://www.vvqatar.com

Submitting a refund request does not guarantee that a refund will be approved.

Each refund request may be reviewed based on the individual circumstances.

When reviewing a request, we may consider:

• The service purchased
• The terms agreed before or at the time of payment
• Work already completed
• Services already delivered
• Third-party payments or costs
• Whether the application or service has already been submitted
• The reason for cancellation
• Any client-provided incorrect or fraudulent information
• Applicable legal requirements

We may request reasonable supporting information before making a decision.

If you believe there has been an unauthorized or incorrect payment, we encourage you to contact us first so that we can investigate the matter.

We reserve the right to provide relevant records, communications, invoices, payment confirmations, service agreements, and evidence of services provided to payment processors, banks, or relevant authorities when responding to a payment dispute or chargeback.

Nothing in this section limits your legal rights to raise a legitimate dispute with your payment provider where applicable.

We may update this Refund & Cancellation Policy from time to time to reflect changes in our services, business practices, or applicable legal requirements.

The updated version will be published on our website with a revised Last Updated date.

For services already purchased, the terms communicated and agreed at the time of purchase may continue to apply, subject to applicable law and any subsequent agreement between the parties.

For questions about this Refund & Cancellation Policy, cancellations, or refund requests, please contact:

Venture Visionary Visa Consultancy — Operated by Venture Visionary Trading, Contracting & Services W.L.L.

• Email: info@vvqatar.com
• Phone: +974 3310 1998
• Website: https://www.vvqatar.com
• Location: Doha, State of Qatar